Fighting Robots With Robots By Froma Harrop
So machines are now able to assess a human's mood. "Emotion detection software" has put robots one step closer to replacing the humans who work -- or used to work -- in what we in the olden days called "customer relations."
Assuming that you, dear reader, are a human and not a column-consuming robot, you may be asking the question: What happens to the jobs of humans who were laboring under the impression that they could still do things machines couldn't?